Frequently asked questions

How quickly will my emails be answered?

We are happy to answer your e-mail within 48 hours on working days (Monday-Friday).

Will you make me an offer?

We invest a lot of time and effort in our webshop. You can put together a quote via your shopping basket.

Are there any discounts or price reductions?

We calculate our prices very precisely and base them on market prices, incidentally also with regard to Germany. We therefore do not grant any discounts.

What is the best way to contact you?

The best way to contact us is by e-mail.

Do you really have everything in stock?

YES. We have everything in stock that is labelled "in stock, immediately available" in our online shop. Unless we have an error in stock, which can happen. Rarely, but possible.

How fast do you dispatch?

We are as fast as Speedy Gonzales: if the order and the money are received by 3.00 pm, we dispatch on the same day. The rest is done by the post office. If you pay in advance, we dispatch on the day we receive payment. You can read more about this

What to do in the event of defective products, complaints and returns?

In such cases, please contact us directly via the contact form on our main page under the heading Service hotline. To ensure that the process runs as smoothly and quickly as possible, please describe your complaint as precisely and in as much detail as possible.

Why do you charge a flat-rate service fee?

We charge a service fee of CHF 9 for orders with a value of less than CHF 100. The cost of processing the order is the same for every order process. No matter how high the order value is. We want to continue to offer fair prices for everyone.

Can I order on account?

No, you can pay in advance by credit card, Paypal, e-finance, Twint and bank transfer. We make an exception for public institutions such as colleges, schools, hospitals and universities. In this case, please contact us by email.

Switzerland is an island within the EU and not a member state. That means it's complicated. Postage costs are high and everything has to be cleared through customs. Therefore, we only ship within Switzerland/Liechtenstein. We kindly ask you not to trick our system by placing an order and entering a Swiss country code. We will not accept an order placed in this way and will cancel it.

Collection vs. consultation

You can pick up your desired items during our opening hours. As we want to keep our prices competitive, we cannot provide resources for comprehensive advice. We are happy to answer questions about products, but we cannot answer questions about photographic challenges. We recommend tutorials on YouTube or attending photography courses.

Can I try out the products in the shop?

We have some products on display in the shop. New products cannot be unpacked and tested, otherwise we can no longer sell them as new.

For bags, you are welcome to try out the exhibitors to see if your equipment fits in. It's easy to make mistakes. We have extra exhibitors of all bags on the shelf.

What should I do if my parcel has been damaged by the post?

Despite all the care we take when packing your order, there is still a certain residual risk. If you receive a damaged parcel, please check briefly whether the contents have also been damaged. If so, take the parcel to your post office as you received it. The staff there must determine and record the damage. Only then can compensation be initiated.