Frequently Asked Questions

The best way to reach us is by email at [email protected]. This allows us to thoroughly review your inquiry and provide you with a targeted response.

How can I best reach your?

In rare cases, inventory discrepancies may occur despite careful inventory management. Should this happen, we will of course inform you as soon as possible.

How quickly do you ship?

If we receive your order and payment by 2:00 PM on a business day, we usually ship the items the same day.

For payments made in advance, shipping takes place on the day the payment is received. Delivery is then handled by Swiss Post.

What to do in case of defective products, complaints, or returns?

In such cases, please contact us directly via email at [email protected].

For orders under CHF 75.–, we charge a service fee of CHF 5.–.

The cost of processing, packaging, and fulfilling an order is nearly the same regardless of the order value. The service fee allows us to continue processing smaller orders reliably while offering fair prices in the shop.

Can I order on account?

We do not offer payment on account for private customers.

You can pay in advance by credit card, PayPal, e-finance, TWINT, or bank transfer.

We may consider exceptions for public institutions such as schools, colleges, universities, hospitals, or government agencies. Please contact us via email before placing your order.

Why don’t you ship to Germany or Austria?

We ship exclusively within Switzerland and to Liechtenstein.

International deliveries involve significant administrative effort, customs formalities, and additional shipping costs. For this reason, we currently do not offer shipping to Germany, Austria, or other countries.

Please do not place an order with an incorrect Swiss shipping address if the goods are to be forwarded abroad. We may cancel such orders.

How do you handle data protection?

We treat your data confidentially and use it exclusively to process your order, to communicate with you, and within the framework of legal requirements.

You can find more information in our Privacy Policy.

Pickup and Consultation

You can pick up ordered or available items from us during our business hours.

Since we deliberately keep our prices competitive, we are unable to offer comprehensive expert advice or photography training. We are happy to answer questions about products to the extent possible within the scope of our shop operations.

For general photography questions, camera technology, or creative challenges, we recommend specialized literature, tutorials, or taking a photography course.

Can I try out products in the store?

Some products are on display in our store and can be viewed in person.

However, we cannot unpack or allow you to test new products in their original packaging, as they can no longer be sold as new after that.

For bags, you are welcome to use our display models to check whether your equipment fits inside. It’s easy to misjudge the size, especially with camera bags.

What should I do if my package was damaged by the postal service?

Please inspect a damaged package as soon as possible after receiving it.

If the contents are also damaged, please take the package, including the packaging, to your local post office exactly as you received it. The damage must be officially recorded there.

Please also document the damage with photos of the packaging and the damaged item, and then contact us via email at [email protected].

A damage assessment can only be initiated with complete documentation.