Returns, Claims & Refunds
We want you to be completely satisfied with your order. If something isn't right or an item is defective, here's everything you need to know.
Return window 14 days from receipt of goods | Original packaging Required incl. all accessories | Return shipping At customer's expense | Refund After review within 10 business days |
Refund by condition
| Full value* | Unopened, unused, complete original packaging with all accessories. |
| 10–15 % deduction* | Packaging opened, but item in perfect condition and complete. Minimum deduction CHF 10.–. |
| Not accepted | Signs of use, scratches on optics or body, missing accessories, or damaged packaging. |
* less a handling fee of CHF 8.– in each case
Every return means extra work for us: receiving, inspecting, repacking and processing the refund. That's why we charge a handling fee of CHF 8.– on every return, regardless of order value or the condition of the item. For orders under CHF 75.–, the shipping contribution of CHF 5.– is also non-refundable. Return shipping costs are borne by the customer.
Items excluded from return
| Opened cleaning kits, sensor swabs and consumables (e.g. flash tubes, protective glass) |
| Special orders and products sourced specifically for you |
| Software, licences and digital products |
There is no statutory right of return for online purchases in Switzerland. We offer it anyway, voluntarily and as a gesture of goodwill.
Defective or damaged on arrival?
| Shipping damage | Please report within 3 days of delivery, with photos of the parcel and the item. |
| Defective on arrival | Please report within 5 days of receipt, with photos or a video of the defect. |
| Resolution | After review: replacement, repair or full refund – we'll find a solution together. No fees apply for defects or shipping damage. |
How the return process works
1 | Register your return Contact us by email or via our contact form, with your order number and reason for return. |
2 | Wait for confirmation We'll confirm your return and send you all the details. Please don't send anything back without our confirmation. |
3 | Send the item Pack the item securely in its original packaging, include a printout of our confirmation email and send it by post. |
4 | Receive your refund Once we've received and inspected the item, we'll refund the amount within 10 business days. |
Questions about your return?
Our team is happy to help – just email or call us (Mon–Fri, 9:00–12:00 and 13:30–17:00).
| ✉ [email protected] | ☎ +41 44 554 82 10 |
Langnau am Albis, 9 November 2026