Returns & Refunds
We want you to be completely satisfied with your order. If something isn't right, here's everything you need to know about returning an item.
Return window 14 days from receipt of goods | Original packaging Required incl. all accessories | Return shipping At customer's expense | Refund After review within 10 business days |
Deductions by condition
| No deduction | Unopened, unused, complete original packaging with all accessories. For orders with free shipping, we retain the actual outbound shipping cost of CHF 8.–. |
| 10–15% deduction | Packaging opened but item in perfect condition and complete. Minimum handling fee CHF 10.–. |
| Not accepted | Signs of use, scratches on optics or body, missing accessories, or damaged packaging. |
For orders placed with free shipping, we retain the actual shipping cost of CHF 8.– in the event of a return – regardless of the condition of the returned item.
Items excluded from return
| Opened cleaning kits, sensor swabs, and other consumables (ink, filters, toner) |
| Products specially ordered or sourced on request |
| Software, licences, and digital products |
| Products without original packaging or with missing accessories |
| Items showing visible signs of use (scratches on lens, tripod, etc.) |
There is no statutory right of return in Switzerland. We offer this voluntarily as a gesture of goodwill.
Defective on arrival (DOA)
| Report | Please contact us within 5 days of receiving the item – include photo documentation of the defect. |
| Resolution | After review: replacement, repair, or full refund – we'll find a solution together. |
| Shipping damage | Please report within 3 days of delivery with photos of both the packaging and the item. |
How the return process works
1 | Register your return Contact us by email or via our contact form – include your order number and reason for return. |
2 | Receive confirmation We'll confirm your return and provide you with the return address |
3 | Send the item Pack the item securely in its original packaging, and include our reply email in the parcel, and send it by post. |
4 | Receive your refund Once we receive and inspect the item, we'll process your refund within 10 business days. |
Questions about your return?
Our team is happy to help – just get in touch.
| ✉ [email protected] |